These Terms and Conditions (“Terms”) govern your use of VeloVirtual’s services, website, applications, and products (collectively referred to as “Services”). By using our Services, you agree to comply with these Terms. VeloVirtual reserves the right to modify or update these Terms at any time without prior notice. The revised Terms will be effective upon posting on our website.

If you have any questions or concerns regarding these Terms, please contact us using the contact details in the “Contact” section of this Website.

1. Definitions

“User Account” the online platform through which Participant details are saved and sessions can be booked and cancelled
“Studio”: Refers to VeloVirtual, the indoor cycling facility.
“Participant”: Refers to an individual who uses our Services.
“Session”: Any exercise Session provided by us or on our behalf at the Studio.
“You” or “Your”: Refers to the Participant.

2. Users of our Facilities and Sessions

2.1. All Clients must sign up for a User Account.

2.2. VeloVirtual does not allow unaccompanied minors in a Studio at anytime.

2.3. You must be 14 years of age to attend any Session at VeloVirtual.

2.3 If you are 14 years of age and under 18, please be aware of the following Conditions: You must inform a staff member, register a User Account with VeloVirtual and have a parent/guardian 18+ to sign a consent form. If you are 14 years old and under 16, you must always be accompanied by a parent/guardian. You must also meet the height requirement of 4 foot 11 inches.

2.4. If you are between the ages of 16 and under 18, you must have a parent/guardian sign a consent form. Your parent/guardian must attend your first Session and before the Session begins, a staff member will complete an induction for health and safety purposes. After this has taken place, you will be able to take part in Sessions as long as your parent/guardian is present.

2.5. You agree to comply with our Session rules in force from time to time which you can see online or displayed in our studio. The Session rules relate to our opening hours, use of our facilities and your conduct.

2.6. We reserve the right to refuse you access to the Studios and suspend or terminate your use of the Services if we reasonably consider that your conduct is damaging to our reputation, is in breach of these Conditions or such refusal would otherwise be in the interests of other users of the Studios or participants in our Sessions. You will not be entitled to any refund in such circumstances.

3. Health Waiver

3.1. Our staff, agents and subcontractors are not medically qualified so if you have any doubts about your fitness or capability to exercise, we strongly recommend that you get advice from a doctor first. For safety reasons, you are responsible for correctly using our facilities and agree to keep to the conditions in the health waiver which you agreed to when registering for a User Account on our Website. A copy of our health waiver is available at www.velovirtual.com/health-waiver or a hard copy is available at of our Studio.

4. Booking a Session

4.1. Account Creation: To use certain features of our Services, you may need to create an account. You agree to provide accurate and complete information during the registration process.

4.2. Account Security: You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account. Notify us immediately of any unauthorised access or use of your account.

4.3. You can check availability and book Classes in advance online via our Website.

4.4. If the Session you wish to attend is fully booked, you may choose an alternative Session with remaining spaces.

4.5. If we cancel a Session, you will be refunded unless otherwise stated. We will notify you of this via email or telephone call.

5. Cancellation Policy

5.1. Sessions can be cancelled anytime up to 12 hours before the class start time will be automatically refunded to your payment card.

5.2. If the session is cancelled within 12 hours before the session start time (or session is booked but not attended) you will not be refunded.

5.3. A Session can be cancelled via your User Account.

6. Price and Payment

6.1. Price details are available on our Website and shall be such prices as determined by us from time to time.

6.2. Payment for our Services is due before using the facilities or participating in any activities.

7. Disclaimer of Warranties

7.1. We provide our Services on an “as is” and “as available” basis. We do not guarantee that our Services will be uninterrupted, secure, or error-free.

8. Use of this Website

8.1. Use of our site includes accessing, browsing or registering to use our Website. By using the Website, you are confirming that you accept these Conditions and that you agree to comply with them.

8.2. We may update this Website from time to time and may change the content at any time. Any of the content on our Website may be out of date at any given time and we are under no obligation to update it. We do not guarantee that our Website, or any content on it, will be free from errors or omissions.

8.3. We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. Access is permitted on a temporary basis and we may suspend, withdraw, discontinue or change all or any part of our Website without notice. We will not be liable to you if for any reason our Website is unavailable at any time or for any period.

8.4. By accessing this Website, you agree that you will access its contents solely for your own use. You may print out a single hard copy of any part of the content of this Website for your use in accordance with these Conditions. You must not modify the copies of any materials on this Website in any way and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any text. Our status (and that of any identified contributors) as the authors of content on our Website must always be acknowledged. You must not use any part of the content on our Website for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our Website in breach of these Conditions of use your right to use this Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

8.5. You may not (except to the extent required in order to use this Website in accordance with these Conditions) copy, store in any medium (including in any other Website), distribute, transmit, re-transmit, broadcast, modify, delete or show in public any part of this Website or systematically extract material from this Website or any document available through it, create any derivative works from it or in any other way exploit commercially all or any part of this Website or any document available through it without our prior written consent.

8.6. This Website should only be accessed using a computer linked to a secure network environment.

8.7. We cannot guarantee that this Website will operate in accordance with your expectations or will be error free. If you are aware of any error on this Website please contact us by email and we will endeavour to correct it.

8.8. It is our policy to virus check documents and files before they are posted on this Website. However, we cannot guarantee that documents or files downloaded from this Website will be free from viruses. Accordingly, for your own protection, you must use virus-checking software when using this Website. We exclude to the fullest extent permitted by law, all liability (save in respect of death or personal injury caused by negligence and for fraud) in connection with (a) any damage or loss caused by errors, computer viruses, other malicious code or harmful components originating or contracted from the Website or from any third-party Websites linked to this Website and (b) any interruptions in your access to the Website.

8.9. You must not misuse our Website by knowingly introducing computer viruses, other malicious code or harmful components. You must not attempt to gain unauthorized access to our Website. You must not attack our site via a denial-of–service attack or a distributed denial-of-service attack. By breaching this Condition you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately and you will indemnify us for any breach, which means that you will be responsible for any loss or damage we suffer as a result of you not complying with this Condition.

8.10. If you decide to access any third-party Websites linked to this Website, you do this entirely at your own risk and we will not be liable for any loss or damage that may arise from your use of them. We provide these links purely for convenience and the inclusion of such links does not imply that we endorse or accept any responsibility for, or have any control over, the content or use of such Websites. You may be subject to the terms of use applicable to such third-party sites.

9. Your Username and Password

9.1. Certain areas of our Website are restricted and may only be accessed if you are registered with us and have been issued with or have chosen a username and password.

9.2. You must not allow any other person to use your username, password or other login details, and must treat such information as confidential and must not disclose it to any third party. If you believe or suspect that someone else knows your login details you must contact us as soon as possible.

9.3. We reserve the right to disable any user identification code or password used to access this Website at any time if in our reasonable opinion you have failed to comply with these Conditions.

9.4. You shall not obtain or attempt to obtain unauthorised access to an area of this Website which is only accessible with a username and password other than that which has been identified as being available to you through the logins and passwords notified to you and you will not attempt to evade our authentication or security procedures nor assist, encourage or permit any other person to do any of the above things.

9.5. We shall not be liable for any losses you suffer as a result of unauthorised access to your User Account until such time as you have informed us of unauthorised use or possible unauthorised use of your login details or of a breach of security.

9.6. If you are accessing an area of our Website protected by a username and password to use the Services available through it otherwise than in the course of your business, you have certain statutory rights as a consumer regarding the performance of Services. These statutory rights will not be affected by any statement contained in these Conditions.

10. Code of Conduct

10.1. Respect: Participants are expected to treat other participants, Instructors, and studio staff with respect and courtesy.

10.2. Adherence to Instructions: Participants must follow the instructions of the Instructors and adhere to the rules and guidelines of the studio.

11. Equipment and Facilities

11.1. Equipment Usage: Participants must use the equipment provided by the studio in a safe and appropriate manner.

11.2. Facility Rules: Participants must comply with all studio rules and regulations posted within the facility.

12. Liability and Waiver

12.1. Liability Release: Participants release VeloVirtual and its representatives from any liability for injuries, damages, or losses sustained during or as a result of using our Services.

12.2. Personal Belongings: The studio is not responsible for any loss or damage to personal belongings.

13. Privacy

13.1. The collection and use of personal information are governed by our Privacy Policy, available here.

14. Governing Law

14.1. These Terms are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts in the United Kingdom.